We are pleased to announce the introduction of a new web-based information center (Web Portal) for our residents!
Using this new Web Portal is completely optional. You have no obligation to sign up and there is no additional cost to you. However, it may save you time, money, and provide you up to date information on your account.
There are two steps involved in the registration of your resident portal account. Please follow the steps below to complete your profile.
After you complete this step, you may be logged off. Once you log back in, you will be able to access both of your accounts under one single profile. One account for your Voucher (Section 8) information and the other for creating maintenance requests and submitting payments owed for your unit (rent, late fees, other charges, etc.).
If you’d like to use your bank account to pay online there will be no fee! This can be done as one time or recurring ACH payments. Additionally, you can use a debit or credit card, but these options will result in transaction fees.
The Service fees for online payment transactions are as follows:
ACH (Bank) Payment = No service fees!
Debit Card = For payments up to $999.99 the service fee is $3.95. For payments greater than $999.99 and up to $1,999.99 the service fee is $4.95. For all payments greater than $1,999.99 the service fee is $9.95.
Credit Card = A service fee of 2.50% will be charged at the time of payment.
On your dashboard or home page, you can access each account under the ‘My Accounts’ dropdown menu. In the event that you run into any registration issues and require assistance please contact us: firstname.lastname@example.org or TEL: 914-793-8400.